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Our Policies

We are committed to providing a top quality product and an excellent service. If you have sent or received fudge and are not entirely happy with either the product or the service, please contact us with your comments. We will try to respond to all queries and complaints within 24 hours.

 

Delivery charges for online orders are as follows

  • Gateway, Galleria, Durban & Howick in South Africa, KwaZulu-Natal - R45.60 (incl VAT)
  • All other towns in South Africa (outside of KwaZulu-Natal) - R96.90 (incl VAT)
  • Please enquire for deliveries outside of South Africa.

Products

  • All fudges may contain traces of nuts.
  • All specifications are approximate only and as the product is hand made, subject to some variation and deviation.
  • Every effort will be made to supply the choice of flavour but we reserve the right to supply alternatives if your choice is not available.

Returns Policy

  • Our returns policy is equally straight forward. We don't take returns. The reason for this is to protect you the consumer! Once the goods have left our factory, we have no control over what happens to them.

Online Buying Policy

  • The onus is upon you to provide the correct delivery address, preferably a street address or if you give us a post box address we can not guarantee delivery in stiputlated time or delivery in general.
  • Orders received by 12:00 will be processed on the same day, orders received after 12:00 will be processed the following day.
  • We have no control on delivery time once the product has left our premises. Deliveries times are an estimate.
  • 1 to 2 days to JHB and surrounds, 3-4 days to Cape Town and surrounds.
  • It is up to the client to contact us and let us know if the parcel does not arrive.
  • Once you order is processed we are regrettably unable to change it.
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